CoolDocket Privacy Policy

Information stored on your device

CoolDocket lets you enter customer details, such as names, phone numbers, addresses, and notes, together with equipment details, service dates and history, photos, follow-up status, message templates, and app settings. This information is stored locally on your device for the app to work.

CoolDocket does not require an account. We do not operate a CoolDocket cloud database, and we do not receive your customer records, equipment records, photos, service history, or message content.

Information we do not collect

The app contains no advertising, tracking, analytics, or developer-operated telemetry. We do not sell personal information or use app activity to build advertising profiles.

Notifications and customer contact

If you allow notifications, CoolDocket schedules service reminders locally on your device. Notification text may be visible on your Lock Screen according to your iOS notification settings. You can change or disable notification permission in iOS Settings.

CoolDocket can prepare text for a call, WhatsApp, or the iOS share sheet, but it never sends a customer message automatically. Nothing is shared until you choose an action in the app and continue in the selected destination.

Files and services you choose

You can deliberately export a CSV file or, after purchasing Pro, a full backup file. The exported file may contain the business and personal information you entered. You choose where the file is saved or shared, and you are responsible for protecting it. CoolDocket does not upload a copy to our servers.

When you choose to open Phone, WhatsApp, Files, or another app, that provider handles information under its own privacy terms. CoolDocket does not control those services. CoolDocket itself does not provide cloud sync; your device or system backup settings may separately back up app data through Apple.

The optional Pro unlock is processed by Apple through the App Store. The app checks the StoreKit transaction to determine whether Pro is unlocked. We do not receive your payment-card details. Apple handles purchase information under Apple’s privacy policy.

Support communications

If you contact support, we receive the email address and information you choose to send. We use it to answer your request, troubleshoot the issue, prevent abuse, and meet legal obligations. Do not send customer records or exported backup files unless support specifically requests them and you are authorized to share them.

Retention and deletion

App records remain on your device until you delete them or uninstall CoolDocket. Deleting a customer in the app removes that customer’s associated equipment, photos, and service history from the app. Uninstalling the app removes its local data, subject to any device backup or exported files you control.

We retain support correspondence only as long as reasonably necessary for support, security, and legal purposes. You may ask us to delete support correspondence unless we must keep it by law.

Security

CoolDocket relies on iOS protections for data stored in the app container. No method of storage is guaranteed to be completely secure. Keep your device protected and store exported CSV and backup files only in locations you trust.

Children

CoolDocket is a business productivity app and is not directed to children under 13.

Changes

We may update this policy if CoolDocket’s features or legal obligations change. We will publish the revised policy with a new effective date. If a future version introduces analytics, accounts, or cloud processing, this policy and the App Store privacy disclosures will be updated before that version is released.