Help, without the runaround
CoolDocket Support
Get started, troubleshoot reminders, understand exports, and keep your local records protected.
Quick start
From new customer to visible renewal in five steps.
CoolDocket keeps HVAC service-renewal records on your iPhone so you can see what is overdue, what is coming up, and whom to follow up with.
- 1
Open Customers and add a customer.
- 2
Open that customer and add their HVAC or air-conditioning equipment.
- 3
Enter the last or next service date and reminder preference.
- 4
Use Due to review overdue, upcoming, and booked work.
- 5
Contact the customer yourself, then record the follow-up or booking status in CoolDocket.
Start free: three customers and CSV export.
CoolDocket Pro: an optional USD 1.99 one-time purchase in the U.S. storefront for unlimited customers and full backup/restore. Apple’s local price may vary. No subscription.
Frequently asked questions
Clear answers for the important edges.
Choose a question to expand it. These answers mirror the behavior of the current iPhone app.
Does CoolDocket send reminders to my customers?
No. CoolDocket never sends customer messages automatically. It can prepare a message and open a call, WhatsApp, copy, or share action only when you choose it. Confirm a customer as contacted only after you contact them yourself.
Why did I not receive a service reminder?
Check that the customer and equipment are active, a next-service date is set, and notifications are allowed for CoolDocket in iOS Settings > Notifications. The Due dashboard still works when notifications are disabled.
Why can I not add a fourth customer?
The free version supports up to three customers. Choose the one-time CoolDocket Pro unlock to add unlimited customers. Existing records remain available without a subscription.
How do I restore my Pro purchase?
Use Restore Purchase on the CoolDocket Pro screen while signed in to the same Apple Account that made the purchase. An internet connection is required for Apple to verify the transaction. Restore Purchase restores the Pro entitlement; it does not recover customer data that was deleted or lost.
Can I export without Pro?
Yes. CSV export is included in the free version. The CSV may contain customer and equipment information, so save or share it only to a location you trust.
How do full backups work?
Pro can export a full CoolDocket backup and restore a compatible backup file. A full restore replaces the current CoolDocket records on the device, so export a current backup first. Keep backup files private because they can contain customer details, notes, photos, equipment, settings, and service history.
Is my information in a CoolDocket cloud account?
No. There is no CoolDocket account or cloud database. App records stay on the iPhone unless you deliberately export or share a file. Apple’s device-backup settings may separately include app data.
What happens if I delete CoolDocket?
Uninstalling the app removes its local records from the iPhone. A previous Pro purchase can be restored through Apple, but the purchase does not restore customer data. Export a Pro backup before deleting or replacing the app if you need to preserve all records.
Contact support
Send enough context, not customer data.
Include the CoolDocket version, iOS version, iPhone model, what you expected, and the steps that produced the issue.
Do not email real customer records, screenshots containing personal information, CSV exports, or backup files unless support asks for them and you are authorized to share them.
- Developer
- Chee Kam Fei
- Country/region
- Malaysia